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This store has earned the following certifications.
SOFT AND COMFORTABLE:
- Ergonomic Design: According to ergonomic curve design, these pillows provide the perfect support for your head, neck, and shoulders. You'll fall asleep quickly and enjoy a comfortable night's sleep, whether you prefer side, stomach, or back sleeping.
- Multiple Sleeping Positions: Suitable for side, stomach, and back sleeping positions, our pillows cater to your specific comfort needs.
HOTEL-QUALITY & SAFE: - OEKO-TEX Certified: These bed pillows are OEKO-TEX certified, ensuring they meet the highest standards for testing harmful chemicals. They're completely safe and harmless for humans. - Microfiber Cover & Soft Down Alternative: Encased in a 100% Microfiber cover and filled with a soft down alternative, our pillows are breathable, fluffy, and skin-friendly.
PERFECT SIZE:
- 18 x 28 Inches: Measuring 18 x 28 inches, these pillows perfectly fit queen size pillow cases. Once you open the vacuum sealed bag, they start fluffing instantly.
EASY TO CARE FOR:
- Machine Washable: Our pillow sets are machine washable, saving you time and effort.
- Gentle Cycle Advice: For year-round softness and to prevent pilling, we recommend washing in the gentle cycle with cold water, and sun-drying or tumble drying on low when needed.
SATISFACTION GUARANTEED:
- Customer Service: Your satisfaction is our top priority. CozyLux is committed to offering you premium products and excellent service. If you have any questions, feel free to contact us, and we'll solve any issues as quickly as possible.
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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