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This store has earned the following certifications.
HOTEL-SAFE & SOUND: These bed pillows have been certified according to rigorous OEKO-TEX Standard 100 requirements, which means the product satisfies the highest criterion of testing for harmful chemicals and has been found to be harmless for humans.
SOFT AND COMFORTABLE: According to the ergonomic curve design, these pillows provide adequate support to your head, neck, and shoulders, so that you fall asleep quickly and enjoy a comfortable night's sleep. They are suitable for side, stomach, back, and all sleeping positions you prefer.
LIKE LUXURY EXPERIENCE: Certificated by OEKO-TEX, our cool pillows are encased in a 100% Microfiber cover and filled with a soft down alternative, which are breathable, fluffy, and skin-friendly.
PERFECT SIZE: These sleeping pillows measure 18 x 28 inches and will fit in queen-size pillow cases perfectly. When you purchase these pillows, they will come in a vacuum-sealed bag, and as soon as you open it, they start fluffing.
EASY CARE: The pillow set is machine washable, which can save you more time and effort. For year-round softness and to prevent pilling up, it's highly recommended to wash it in the gentle cycle with cold water, sun-dry or tumble dry in low when needed.
SATISFACTION GUARANTEED: As your satisfaction is of the utmost importance to us, CozyLux is committed to offering you premium products and caring service. Please feel free to contact us if you have any questions about our products, and we would try our best to solve problems as soon as possible.
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We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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